VENTAGO PRIVACY AND COOKIE POLICY

This Privacy and Cookie Policy explains how Berg Solutions Ltd trading as Ventago (“Ventago”, “we”, “us” or “our”) collects, uses, stores, shares and protects personal information and how we use cookies and other storage and access technologies when you use the Ventago Platform.

This Policy applies to visitors, Members, prospective Members, Business Partners, prospective Business Partners and other individuals who communicate or interact with Ventago.

It should be read together with the Ventago Terms and Conditions of Use.

PART A — PRIVACY POLICY

1. WHO WE ARE

Ventago is operated by:

Berg Solutions Ltd trading as Ventago
Company Number: 12257295
Blenheim Court
Peppercorn Close
Peterborough
PE1 2DU
United Kingdom
Email: info@ventago.co.uk

Where Berg Solutions Ltd determines the purposes and means of processing personal information, it acts as the controller of that information.

2. SCOPE OF THIS POLICY

This Policy applies to personal information we process in connection with:

  1. the Ventago website and Platform;
  2. Member Accounts;
  3. Membership applications and Membership administration;
  4. Digital and Physical Membership Cards;
  5. Membership purchases and renewals;
  6. Business Partner Accounts;
  7. Business Profiles and Membership Offers;
  8. enquiries and support;
  9. complaints;
  10. marketing communications;
  11. website analytics;
  12. cookies and similar technologies; and
  13. other communications with Ventago.

A third party may separately act as controller of personal information where it determines its own purposes and means of processing.

3. PERSONAL INFORMATION WE MAY COLLECT

Depending on how you interact with Ventago, we may collect and process the following categories of information.

3.1 Member and Account information

This may include:

  1. first name;
  2. surname;
  3. email address;
  4. telephone number;
  5. Account details;
  6. login and authentication information;
  7. email verification status;
  8. Membership plan;
  9. Membership status;
  10. Membership start and renewal information;
  11. Membership Card number; and
  12. Membership Card expiry information.

3.2 Address and delivery information

Where a Physical Membership Card is required, we may collect:

  1. postal address;
  2. delivery address; and
  3. information required to fulfil delivery.

A postal address is not required merely to hold a Standard digital Membership unless required for a particular transaction or payment process.

3.3 Membership Card information

Ventago may process information necessary to generate and administer Digital and Physical Membership Cards.

Under the current Physical Membership Card structure, the QR code does not contain the Member’s personal information or Member ID. It identifies Ventago/the Platform and provides the relevant website address.

Ventago does not currently provide functionality for adding the Membership Card to Apple Wallet or Google Wallet.

3.4 Order, transaction and subscription information

We may process:

  1. Membership selected;
  2. price;
  3. payment status;
  4. order reference;
  5. transaction reference;
  6. subscription status;
  7. renewal date;
  8. failed payment information;
  9. cancellation status; and
  10. related transaction records.

3.5 Payment information

Membership payments are processed through Stripe.

Ventago does not ordinarily receive or store complete payment-card details where these are entered directly into Stripe’s payment environment.

We may receive limited payment and transaction information necessary to administer Membership, payments, refunds and subscriptions.

3.6 Business Partner information

For Business Partners, we may collect:

  1. business name;
  2. trading name;
  3. registered address;
  4. website;
  5. business email address;
  6. contact details;
  7. business description;
  8. Business Profile information;
  9. promotional Offer information;
  10. Account information; and
  11. communications relating to participation in Ventago.

Where information identifies an individual, such as a sole trader, director, employee or business contact, it may constitute personal information.

3.7 Communications

We may process information contained in:

  1. emails;
  2. contact forms;
  3. support requests;
  4. cancellation requests;
  5. enquiries;
  6. Business Partner communications; and
  7. other correspondence.

3.8 Complaints and disputes

Where a complaint or dispute arises, we may process:

  1. identity and contact information;
  2. complaint details;
  3. correspondence;
  4. evidence provided;
  5. Account and transaction information;
  6. relevant Business Partner information; and
  7. information required to investigate, resolve or defend the matter.

3.9 Marketing information

Where applicable, we may process:

  1. marketing preferences;
  2. consent status;
  3. date or method of consent;
  4. withdrawal or opt-out information; and
  5. information concerning marketing communications.

3.10 Website, device and analytics information

Depending on your choices and the technologies enabled, we may process information such as:

  1. IP address;
  2. browser type;
  3. device information;
  4. pages visited;
  5. session information;
  6. website interactions;
  7. analytics identifiers;
  8. cookie identifiers;
  9. consent preferences; and
  10. technical security information.

Further information is provided in Part B – Cookie and Storage Technology Policy.

4. HOW WE COLLECT PERSONAL INFORMATION

4.1 Directly from you

For example, when you:

  1. register an Account;
  2. purchase Membership;
  3. provide delivery information;
  4. contact us;
  5. submit a cancellation request;
  6. register as a Business Partner;
  7. create a Business Profile;
  8. submit a Membership Offer;
  9. make a complaint; or
  10. choose marketing or cookie preferences.

4.2 Automatically

Certain technical information may be collected when you use the Platform through cookies and similar technologies.

This is explained in Part B.

4.3 From service providers

We may receive information from service providers involved in operating the Platform, such as payment, hosting, analytics or security providers.

4.4 From Business Partners

A Business Partner may provide information where reasonably necessary to investigate a complaint, Offer or Platform issue.

5. LAWFUL BASES FOR PROCESSING

We process personal information only where we have an appropriate lawful basis.

Depending on the purpose, this may include:

5.1 Contract

Processing may be necessary to enter into or perform a contract with you.

This may apply to:

  1. Member registration;
  2. Membership administration;
  3. Membership Cards;
  4. payments;
  5. renewals;
  6. cancellations;
  7. delivery of Physical Membership Cards; and
  8. certain Business Partner arrangements involving individuals.

5.2 Legal obligation

We may process information where necessary to comply with a legal obligation, including relevant:

  1. accounting;
  2. tax;
  3. consumer protection;
  4. regulatory; and
  5. legal record-keeping requirements.

5.3 Legitimate interests

We may process information where necessary for legitimate interests and those interests are not overridden by the individual’s rights and interests.

These interests may include:

  1. operating and administering Ventago;
  2. protecting Platform security;
  3. preventing and investigating fraud;
  4. responding to enquiries;
  5. managing Business Partner relationships;
  6. handling complaints;
  7. establishing, exercising or defending legal claims;
  8. maintaining appropriate business records; and
  9. improving administration and service delivery.

Where we rely on legitimate interests, we consider the necessity of the processing and its impact on individuals.

5.4 Consent

We may rely on consent where appropriate, including for:

  1. certain direct marketing;
  2. Analytics technologies requiring consent;
  3. Advertisement/Marketing technologies;
  4. certain Functional technologies; and
  5. other activities where consent is the appropriate lawful basis.

Where processing is based on consent, you may withdraw that consent.

6. MEMBERSHIP AND ACCOUNT ADMINISTRATION

We use Member information to:

  1. create and administer Accounts;
  2. verify email addresses;
  3. provide Membership;
  4. manage Membership status;
  5. provide Membership Cards;
  6. process Membership purchases;
  7. administer renewals;
  8. process cancellation requests;
  9. communicate about Membership;
  10. prevent misuse; and
  11. provide support.

Where necessary to perform the Membership contract, the principal lawful basis is contract.

7. ORDERS, PAYMENTS AND FINANCIAL RECORDS

We process order and payment-related information to:

  1. process Membership purchases;
  2. administer subscriptions;
  3. process recurring payments;
  4. identify failed payments;
  5. administer refunds;
  6. maintain financial records; and
  7. comply with accounting and tax requirements.

Stripe processes payment information in connection with payment services.

Depending on the particular processing activity, Stripe may act as a processor, independent controller or otherwise have responsibilities under applicable data-protection law.

8. BUSINESS PARTNER ACCOUNTS

We process Business Partner information to:

  1. assess applications;
  2. create and administer Business Partner Accounts;
  3. publish Business Profiles;
  4. review Membership Offers;
  5. communicate about participation;
  6. moderate Platform content;
  7. investigate complaints;
  8. maintain Platform security; and
  9. administer the Business Partner relationship.

Business Partner participation is currently free unless a separate paid service is expressly agreed.

9. BUSINESS PARTNERS AND MEMBER INFORMATION

Business Partners do not receive access to Ventago’s Member database merely because they participate in Ventago.

Members ordinarily demonstrate eligibility for an Offer by presenting their Membership Card.

Where a Member independently provides personal information directly to a Business Partner in connection with purchasing goods or services, the Business Partner may process that information independently.

In those circumstances, the Business Partner is responsible for its own data-protection obligations.

10. SUPPORT, ENQUIRIES AND COMPLAINTS

We may process personal information to:

  1. respond to enquiries;
  2. provide support;
  3. investigate Platform problems;
  4. process complaints;
  5. investigate suspected misuse;
  6. resolve disputes; and
  7. establish, exercise or defend legal rights.

We may retain relevant correspondence where reasonably necessary for these purposes.

11. SERVICE COMMUNICATIONS

We may send operational communications relating to:

  1. Accounts;
  2. Membership;
  3. renewals;
  4. payments;
  5. cancellation requests;
  6. Physical Membership Cards;
  7. Business Partner Accounts;
  8. Offers;
  9. security;
  10. complaints;
  11. changes affecting services; and
  12. legal or regulatory matters.

These communications are not necessarily marketing communications.

12. DIRECT MARKETING

Where required, marketing communications will be sent only where we have an appropriate legal basis and have complied with applicable electronic-marketing rules.

Where we rely on consent:

  1. consent will be separate from acceptance of the Terms;
  2. marketing will not be a condition of Membership where it is not necessary for the service;
  3. the relevant option will not be pre-selected; and
  4. consent may be withdrawn.

You may unsubscribe from marketing communications using the method provided in the communication or by contacting us.

Operational service communications may still be sent where necessary.

13. SHARING PERSONAL INFORMATION

We may share personal information where reasonably necessary with service providers supporting the Platform.

These may include:

13.1 Hosting and email infrastructure

Ventago uses hosting infrastructure provided through lh.pl, including website and email-hosting services.

13.2 Payment services

Ventago uses Stripe for Membership payment processing and recurring payments.

13.3 Website infrastructure

Ventago uses WordPress, WooCommerce and WooCommerce Subscriptions.

13.4 Analytics and technical services

Where enabled and subject to applicable consent requirements, Ventago may use:

  1. Google Analytics 4;
  2. Google Tag Manager;
  3. Google Maps;
  4. Google reCAPTCHA; and
  5. Facebook/Meta technologies.

13.5 Consent management

Ventago uses CookieYes to manage cookie and storage-technology preferences.

13.6 Delivery providers

Where a Physical Membership Card is delivered, necessary delivery information may be provided to the relevant postal or courier provider.

13.7 Professional advisers

We may disclose information to accountants, legal advisers, insurers or other professional advisers where reasonably necessary.

13.8Authorities

We may disclose information where required by law or where reasonably necessary to cooperate with courts, regulators, law-enforcement bodies or other competent authorities.

We do not sell Member databases to Business Partners.

14. INTERNATIONAL TRANSFERS

Some technology or service providers used by Ventago may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take steps required by applicable UK data-protection law.

Depending on the destination and circumstances, this may include reliance on:

  1. UK adequacy regulations;
  2. appropriate safeguards;
  3. recognised contractual mechanisms; or
  4. another lawful transfer mechanism.

Where appropriate safeguards are required, we will consider whether the relevant arrangements provide protection for individuals as required under applicable UK law.

15. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and for applicable legal, accounting, regulatory, security or claims-related requirements.

Retention periods may depend on:

  1. the type of information;
  2. whether an Account or Membership remains active;
  3. the nature of the contractual relationship;
  4. legal record-keeping requirements;
  5. accounting and tax requirements;
  6. complaint or dispute periods;
  7. security requirements; and
  8. limitation periods for legal claims.

We periodically review the information we retain.

Where information is no longer required, it will be deleted, anonymised or otherwise securely dealt with as appropriate.

16. ACCOUNT DELETION

Deleting an Account does not necessarily result in immediate deletion of every record relating to that Account.

We may retain information where necessary to:

  1. comply with legal obligations;
  2. maintain financial records;
  3. establish or defend legal claims;
  4. investigate fraud or misuse;
  5. maintain security records; or
  6. demonstrate previous transactions or contractual activity.

Business Partners may delete/close their Accounts using available Platform functionality, subject to these retention requirements.

17. DATA SECURITY

We take appropriate technical and organisational measures designed to protect personal information against:

  1. unauthorised access;
  2. unlawful use;
  3. accidental loss;
  4. destruction;
  5. alteration; and
  6. unauthorised disclosure.

No online system can guarantee absolute security.

Users are responsible for maintaining the confidentiality of their Account credentials.

18. YOUR DATA-PROTECTION RIGHTS

Depending on the circumstances, you may have rights concerning your personal information, including the right to:

  1. request access;
  2. request correction;
  3. request erasure;
  4. request restriction;
  5. object to certain processing;
  6. request data portability where applicable;
  7. withdraw consent where processing relies on consent; and
  8. complain about how your information is handled.

These rights are subject to applicable legal conditions and exemptions.

Requests may be sent to:

• info@ventago.co.uk

We may need to verify your identity before acting on a request.

19. RIGHT TO OBJECT

Where we process personal information on the basis of legitimate interests, you may have the right to object based on your particular situation.

Where personal information is processed for direct marketing, you have the right to object to that processing.

20. WITHDRAWING CONSENT

Where we rely on consent, you may withdraw it at any time.

Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

For cookie and similar technology consent, preferences may be changed using the cookie controls described in Part B.

21. DATA-PROTECTION COMPLAINTS

If you have concerns about how Ventago has handled your personal information, please contact:

• info@ventago.co.uk

We will acknowledge a data-protection complaint within 30 days.

We will investigate the complaint appropriately, keep you informed where necessary and provide an outcome without unjustifiable or excessive delay.

You also have the right to make a complaint to the Information Commissioner’s Office (ICO).

22. THIRD-PARTY WEBSITES AND SERVICES

The Platform may contain links to third-party websites or services.

Ventago does not control the privacy practices of independent third parties.

Where you leave Ventago or interact directly with an independent third-party service, you should review that provider’s privacy information.

23. CHILDREN

Ventago Membership is available only to persons aged 18 or over.

The Platform is not intended to provide Membership Accounts to children.

If we become aware that personal information has been collected contrary to this requirement, we will take appropriate action.

24. AUTOMATED DECISION-MAKING

Ventago does not currently use solely automated decision-making that produces legal effects concerning individuals or similarly significantly affects them.

If this changes, we will provide the information required by applicable data-protection law.

PART B — COOKIE AND STORAGE TECHNOLOGY POLICY

25. WHAT ARE COOKIES?

Cookies are small files or pieces of information stored on a computer, smartphone, tablet or other device when a website is used.

They can help:

  1. enable website functionality;
  2. keep users logged in;
  3. maintain a shopping basket;
  4. support checkout;
  5. process payments securely;
  6. remember choices;
  7. record privacy preferences;
  8. understand website usage; and
  9. support third-party services.

Cookies may be session cookies, which generally expire when the browsing session ends, or persistent cookies, which remain for a specified period.

26. OTHER STORAGE AND ACCESS TECHNOLOGIES

Privacy rules may also apply to technologies other than conventional cookies where information is stored on or accessed from a user’s device.

These may include:

  1. local storage;
  2. session storage;
  3. scripts;
  4. tags;
  5. tracking pixels;
  6. embedded technologies;
  7. device-related identifiers; and
  8. similar technologies.

References to “cookies” in this Part include other relevant storage and access technologies where appropriate.

27. TECHNOLOGIES USED BY VENTAGO

Ventago currently uses, or will use as part of the published Platform:

  1. WordPress;
  2. WooCommerce;
  3. WooCommerce Subscriptions;
  4. Stripe;
  5. Google Analytics 4 (GA4);
  6. Google Tag Manager;
  7. Google Maps;
  8. Google reCAPTCHA;
  9. CookieYes; and
  10. Facebook/Meta integration, including Meta technology where enabled.

The fact that a technology is listed does not mean every associated cookie is activated for every visitor.

Activation depends on the functionality being used, technical configuration and, where required, the user’s consent choices.

28. COOKIE CATEGORIES

28.1 Strictly Necessary

These technologies are required to provide requested functionality or essential Platform operation.

They may support:

  1. login;
  2. authentication;
  3. security;
  4. Account sessions;
  5. basket functionality;
  6. checkout;
  7. Membership purchase;
  8. payments;
  9. fraud prevention;
  10. subscriptions; and
  11. recording privacy preferences.

Where an applicable legal exception permits their use without consent, they may operate automatically.

28.2 Functional

These support additional website features or third-party functionality.

Where consent is required, they will not be activated until the appropriate consent has been provided.

28.3 Analytics

Analytics technologies help Ventago understand:

  1. visits;
  2. sessions;
  3. pages viewed;
  4. interactions;
  5. navigation;
  6. usage patterns; and
  7. website performance.

Ventago uses Google Analytics 4.

Analytics technologies requiring consent will remain disabled until the user accepts the Analytics category.

28.4 Advertisement / Marketing

These technologies may be used to measure or support advertising and marketing.

Where Ventago deploys Meta Pixel or another advertising/tracking technology, it will be treated as Advertisement/Marketing where appropriate.

Technologies requiring consent will not be activated before that consent has been obtained.

29. WORDPRESS COOKIES

WordPress may use cookies for Account login, authentication, security and preferences.

The precise cookies depend on whether the user is logged in and the functionality used.

Cookie Provider Purpose Category Duration
wordpress_logged_in_ WordPress Maintains logged-in session Strictly Necessary Session/login period
wordpress_sec_ WordPress Supports secure authentication Strictly Necessary Session/login period
wp-settings- WordPress Stores user interface preferences Functional/Necessary where applicable According to configuration
wp-settings-time- WordPress Supports user preference storage Functional/Necessary where applicable According to configuration

30. WOOCOMMERCE COOKIES

WooCommerce and WooCommerce Subscriptions provide Membership, Account, basket, checkout, order, payment and subscription functionality.

Standard technologies include:

Cookie Provider Purpose Category Duration
woocommerce_cart_hash WooCommerce Detects changes to cart data Strictly Necessary Session
woocommerce_items_in_cart WooCommerce Detects whether items are in the cart Strictly Necessary Session
wp_woocommerce_session_ WooCommerce Allows WooCommerce to locate customer cart/session data Strictly Necessary 2 days

Additional WooCommerce technologies may operate where particular functionality is enabled.

31. STRIPE

Ventago uses Stripe to process Membership and recurring payments.

Stripe.js, Stripe payment elements, embedded payment components and browser/session technologies may be used for:

  1. processing payments;
  2. authentication;
  3. security;
  4. fraud detection and prevention;
  5. recurring payments; and
  6. related payment functionality.

Certain technologies may be necessary to securely provide the payment functionality requested by the user.

The precise technologies used may depend on Stripe’s current payment and security configuration.

32. GOOGLE ANALYTICS 4

Ventago uses Google Analytics 4 (GA4) to understand use and performance of the Platform.

Google Analytics technologies requiring consent are configured to operate only after the user has consented to Analytics technologies.

Standard GA4 cookies may include:

Cookie Provider Purpose Category Duration
_ga Google Analytics Distinguishes users Analytics 2 years
_ga_<container-id> Google Analytics Maintains session state Analytics 2 years

The periods shown are standard values and may change if configuration changes.

33. GOOGLE TAG MANAGER

Ventago uses Google Tag Manager (GTM)to manage website tags and integrations.

The privacy and consent requirements applicable to a tag depend on the purpose and operation of that tag.

Ventago will configure GTM so that tags requiring consent are not activated before the relevant consent is obtained.

For example:

  1. Analytics tags follow the Analytics preference; and
  2. advertising/Meta tracking tags follow the Advertisement/Marketing preference.

34. FACEBOOK / META

Ventago may use Facebook/Meta integrations and may deploy Meta Pixel.

Where Meta technology is used for advertising, measurement, tracking or profiling, it will be treated as an Advertisement/Marketing technology where appropriate.

Technologies requiring consent will not be activated before the relevant consent has been provided.

Depending on configuration, information concerning interaction with Ventago may be transmitted to Meta.

A simple link from Ventago to Facebook does not by itself mean that Meta tracking is active.

35. GOOGLE MAPS

Ventago may use Google Maps to display location-related information.

Where an embedded Google Maps service stores or accesses information on a user’s device and no applicable legal exception applies, the appropriate consent control will apply.

If consent is required but has not been given, embedded functionality may remain unavailable until the user enables it.

36. GOOGLE reCAPTCHA

Ventago uses Google reCAPTCHA to help protect the Platform and forms from spam, automated abuse and malicious activity.

reCAPTCHA may process technical information and use storage/access technologies for security and risk assessment.

Ventago will apply the appropriate consent or legal exception according to the actual purpose and configuration of the technology.

37. COOKIEYES

Ventago uses CookieYes as its consent-management platform.

CookieYes may be used to:

  1. display the consent mechanism;
  2. present cookie categories;
  3. record choices;
  4. prevent technologies requiring consent from operating before consent;
  5. allow preferences to be changed; and
  6. maintain evidence of consent.

CookieYes may use the necessary cookieyes-consent cookie to maintain information concerning the user’s consent preferences and Consent ID.

Under the standard configuration adopted by Ventago, consent preferences may be retained for approximately 365 days, unless configuration is changed.

38. HOW THE CONSENT MECHANISM WORKS

Where consent is required, the initial Ventago cookie mechanism will provide clear options to:

  1. Accept All
  2. Reject All
  3. Manage Preferences

Users who select Manage Preferences will be able to control relevant non-essential categories.

Strictly Necessary technologies may remain active where they are required to provide the requested service and fall within an applicable legal exception.

Technologies requiring consent will remain disabled unless and until the appropriate consent is provided.

Merely continuing to browse, ignoring or closing the banner does not constitute consent where valid consent is legally required.

39. MANAGING COOKIE PREFERENCES

Users may control available non-essential categories, including:

39.1 Strictly Necessary

Active where required and legally exempt.

39.2 Functional

Controlled according to the technology and applicable consent requirements.

39.3 Analytics

Includes Google Analytics technologies requiring consent.

39.4 Advertisement / Marketing

Includes Meta/Facebook advertising or tracking technologies where deployed.

A Member is not required to accept Analytics or Advertisement/Marketing technologies in order to obtain ordinary access to Ventago Membership.

40. CHANGING OR WITHDRAWING COOKIE CONSENT

Where a technology operates on the basis of consent, consent may be changed or withdrawn at any time.

Ventago will provide an accessible mechanism to reopen cookie preferences.

Withdrawing consent should be as easy as giving consent.

After withdrawal, technologies requiring that consent will no longer be activated for the relevant purpose.

Withdrawal does not affect processing lawfully carried out before consent was withdrawn.

41. RECORDING COOKIE CONSENT

CookieYes may maintain records of users’ choices.

Depending on configuration, these records may include:

  1. Consent ID;
  2. domain;
  3. date of the choice;
  4. consent status;
  5. category preferences; and
  6. technical information necessary to maintain evidence of the decision.

Such records may be retained for an appropriate period to demonstrate compliance and respect user preferences.

42. BROWSER CONTROLS

Most browsers allow users to view, block or delete cookies.

Blocking all cookies may prevent important Ventago functions from operating correctly, including:

  1. Account login;
  2. Membership purchase;
  3. basket;
  4. checkout;
  5. subscription management; and
  6. payment functionality.

Browser controls operate separately from Ventago’s own consent controls.

PART C — GENERAL PRIVACY PROVISIONS

43. CHANGES TO TECHNOLOGIES

Technologies used by Ventago may change as the Platform develops.

For example, we may:

  1. update WordPress or WooCommerce;
  2. update WooCommerce Subscriptions;
  3. modify payment functionality;
  4. change analytics configuration;
  5. change Google Tag Manager tags;
  6. introduce or remove integrations; or
  7. change security technologies.

Where a new technology requires consent for a purpose not covered by an existing consent, we will obtain an appropriate new consent where required.

44. COOKIE AND TECHNOLOGY AUDITS

Ventago may periodically review cookies and other storage and access technologies operating on the Platform.

This may include automated scanning through our consent-management system and technical review.

Reviews may be undertaken to check that:

  1. technologies are correctly identified;
  2. categories remain appropriate;
  3. purposes remain accurate;
  4. durations remain accurate where applicable;
  5. technologies requiring consent remain appropriately controlled; and
  6. this Policy reflects technologies actually deployed.

45. CHANGES TO THIS POLICY

We may update this Privacy and Cookie Policy to reflect:

  1. changes to the Platform;
  2. changes to how personal information is processed;
  3. changes to technologies;
  4. changes to service providers;
  5. changes to consent arrangements;
  6. changes in applicable law or regulatory guidance; or
  7. legitimate operational changes.

The current version will be made available through the Ventago website.

The date displayed at the top identifies when this Policy was last updated.

Where a material change requires a new consent or additional notification under applicable law, we will take the appropriate steps.

46. CONTACT US

Questions about this Privacy and Cookie Policy, personal information, data-protection rights or cookie preferences may be sent to:

Berg Solutions Ltd trading as Ventago
Company Number: 12257295
Blenheim Court
Peppercorn Close
Peterborough
PE1 2DU
United Kingdom
Email:,info@ventago.co.uk

Business hours:

Monday–Friday, 10:00–17:00
excluding public holidays in England.

You may also complain about data-protection matters to the Information Commissioner’s Office (ICO) if you are dissatisfied with how your personal information has been handled.

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